Terms and Conditions

1,0 General 

1,1 Welcome to our terms and conditions! We are so happy you've made it here. This may not be the most exciting document you'll ever read, but it is important to establish what you can expect from us and what we expect from you. And just to be clear, when we say "us", "we" or "GiGiBeach", we mean GiGiBeach.

1,2 These terms and conditions apply when you place an order with us via the website www.gigibeach.com, or our mobile application GiGiBeach (from now on referred to as the "Online Store").

1,3 By placing your order you agree to be bound by these terms and conditions, or the "Terms" as we will call them from now on. Therefore, please make sure you have read and understood them before ordering. \

1,4 To place an order you must have the right to enter into agreements, meaning that you must be at least 18 years old and not be under guardianship. Orders payable by gift card can however be made if you are at least 16 years old. You must also have a valid email address and a delivery address in the UK, Jersey and Guernsey (excluding all other Channel Islands, BFPO and mail forwarding companies).

1,5 You may not place an order for corporate, commercial or self-employed activities. We do not issue commercial VAT invoices for corporate use.

1,6 We have the right to amend these Terms, but the Terms that you approve at the time of your purchase will always apply for that particular purchase. Any changes made will be included in the latest published version of the Terms in the Online Store. Changes to the Terms will be effective from the time you accept the Terms, i.e. in connection with you making a new purchase. This means that we might and probably will change our Terms every now and again, so keep on visiting this page to stay up to date. 

2. Prices and delivery charges
2,1 The prices displayed in the Online Store include the statutory value added tax (where applicable), but do not include delivery charge. In the checkout view, the total cost for your purchase including delivery charge will be displayed.

2,2 Please note that prices in the Online Store can differ from prices in our physical stores.

2,3 The cost for delivery is shown in the checkout view, where available delivery options are presented.  The delivery options available to you depend on your delivery address and ordered items. 

2,4 We may from time to time offer promotions, discount codes, gifts and other offers. Such offers are valid only for the period specified in connection with such offers and on the terms directly associated with them. Offers cannot be combined with other discounts unless expressly stated otherwise in the Online Store. You need to fill in the discount code for the offer before completing the purchase in order to use the offer.

3. Ordering
3,1 Do you want to place an order? Great! This is how you do it. You collect the items you wish to order in your cart using the "Add to bag" button. In the cart view, you can review your order and remove any item you have changed your mind about before proceeding to the checkout. When you place your order by clicking the "Complete purchase" button, you are making a binding offer to purchase the items in the cart. Depending on your selected payment method, further steps may be required to finalise your payment.

3,2 On receipt of your order, we will send you an automatic email confirmation that your order has been placed. Please note that a placed order is an offer and does not constitute a binding contract until the order has been approved by us. If we approve your order, we will send you a shipping confirmation email that includes all relevant information about your order and its delivery. The shipping confirmation email is our approval of your order and the conclusion of our contract.  

3,3 For various reasons, we may not be able to approve your order. We reserve the right to not approve your order for any 3.3.a. operational, 3.3.b. legal, or 3.3.c. commercial reason. For example, this could be the case if the item you ordered is defect and we have no more items in stock, or in case we suspect that items are being ordered for commercial reselling purposes. If we are unable to approve your order, we will let you know at the earliest opportunity after the automatic email confirmation has been sent, but naturally before we approve your order and send you the shipping confirmation.

3,4 If we have already received payment for an order that is not approved by us, we will attempt to refund the applicable amount using the same method you used to make the payment. If alternative arrangements are necessary for any reason, we will contact you to settle the refund.

4. Payment methods
You can pay for your goods in various ways as set out below. Depending on the payment method you choose, additional costs and terms may apply.

4,1 You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. GiGi Beach reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

When paying by PayPal, GiGi Beach reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. GiGi Beach reserves the right to deny any purchase.

4,2 Payment after delivery

We do not offer this service.

4,3 Other
You will receive your receipt in the e-mail we send confirming delivery of your order.

5. Withdrawal of Order
5,1 So, when will my order arrive? In the checkout view, before placing your order, you will be informed of the delivery options available to your specified delivery address, including the estimated delivery time following our approval of your order and the cost for each option.  If we approve your order, you will receive a shipping confirmation email containing all relevant information about your order and chosen delivery option. 

5,2 Even though we do our very best to deliver within the communicated time frame, delivery may sometimes take longer due to unexpected events. If your order does not arrive by the estimated time of delivery, please contact Customer Service and they will try their best to help you.

5,4 We endeavour to deliver your order to an address in the UK, Jersey or Guernsey in accordance with your selected delivery option. Unfortunately we are unable to deliver to other Channel Islands, BFPO and mail forwarding companies. 

6. Returns
6,1 Changed your mind? No problem. According to applicable consumer protection legislation, you have the right to withdraw from your whole purchase or part thereof for any reason at all within 14 days from the day you receive your order. 

You can return your items in several different ways. 

Please contact us and we will talk you through the returns process.

6,2 You may also write to us including your name address and address.  Please send a copy of the original Invoice.  Send to:  GiGi Beach.  *************

6,3  When returning, please include the correct and complete item in the parcel, otherwise we cannot process your return. We want to highlight that you can only return items purchased in the Online Store

6,4  You will be refunded by the same payment method you used to make your purchase. You may use your refund for exchanges or new purchases directly in the store if the purchase was made by credit card, gift card or a combination of the two. 

6,5  We cannot refund or exchange any jewelry items due to hygiene. 

6,6 If you choose to make a return, we will refund you the order value and the cost of delivery. However, should you choose to keep certain items and only return parts of your order, the delivery cost will not be refunded.

6,7 The refund will be made to the same payment method you used to place the order, as soon as possible and at the latest within 14 days of us receiving the items back or you providing evidence of having sent back the items. If you have not received your refund within 14 days, please contact Customer Service and we will help you. 

6,8 We will give you a full refund for any returned item provided that it is returned in the same condition as it was in upon your receipt. If an item in any way has been damaged, soiled, washed, altered or worn (other than to try the item on) and the value of the item has been reduced, we have a right to make a deduction on your refund with an amount corresponding to the diminished value of the item. So, treat your products with care please. 

6,9  We are unable to refund any items without the tag, "please remove before wearing"

6,10 For more information about returns, contact us.

7. Defects
7,1 Is there a problem with the item you ordered? According to applicable consumer protection legislation, all products must be free from defects, meaning that they shall conform with the contract of sale, be fit for purpose, and perform like any other products of the same type. Please submit your complaint to us if this is not the case, we're happy to help. 

7,2 We will, depending on the item, relevant defect and your request, offer to repair or replace the item with a new one for any item deemed defective. If this is impossible or would generate disproportionate costs, we will offer you a price reduction or refund depending on your preference.

7,3 If an item you have received is defective and you notice the defect within 28 days after your receipt of the item, you may choose to follow the instructions in section 6 (Returns). Please indicate that the item was defect in the return form or in your communication with Customer Service.


8. Our Liability
8,1 All reasonable efforts are made to ensure that information in our Online Store is accurate, complete, and current. Despite our best efforts, information may occasionally be inaccurate, incomplete or out of date. We are not bound by any such information if you realised or should have realised that the information was inaccurate, incomplete or out of date.

8,2 We do our best to accurately display and describe the attributes of our products in the Online Store regarding measurements, composition and colours. However, the colour you may see depends on your device. Our measurements are only approximate values to better estimate the model or fit of that specific item. It is not a guarantee of the actual measurements of the item you receive since the final measurements may vary depending on the material used in its production. If you are not satisfied with the item you ordered, you may return the item. Please see section 6 (Returns).

8,3  In case of an event beyond our control occurs, and which we are not able to reasonably overcome or anticipate, we will no longer have an obligation to fulfil our contract with you. Such an event might include government action or omission, new legislation, labour law conflict, war or danger of war, major disturbance of public order, sabotage, extreme weather conditions, fire, explosion, pandemic, epidemic, virus, and natural disasters. If any of these events occur, we are not obliged to compensate you for any damages. Please note that you as a consumer always have the right to cancel your purchase under any such circumstances.

8,4 "Our maximum liability to you for any loss or damage arising in connection with your order via the Online Store shall be limited to the total price of your order and any proven losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a reasonably foreseeable consequence of such breach.

GiGI Beach is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Nothing in these Terms shall exclude or limit GiGi Beach's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods and for defective goods under applicable consumer protection legislation."